Characteristics of Effective Leadership: Setbacks & Conflict Resolution

Est. Study Time: 2 hours
2 PDCs


No leader is infallible and, often, the direction a leader chooses to orient their organization is full of risk. While not be a bad thing in itself, the consequences could be devastating if not handled correctly. Step alongside Robert Powers, the CEO of Central Products, as he deals with several tense situations - failed plans for a new market and conflict with employees who have shown resistance to his leadership. Through this, you will gain an understanding of how leaders should deal with adverse situations and change.
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Learning Objectives

  • Learn how to effectively manage unexpected changes to plans
  • Gain a better understanding of risk management
  • Learn how to deal with conflict in the workplace and help foster collaboration between employees and departments
  • Become familiar with healthy ways of managing employee opposition and resistance to organizational change

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SHRM: VTR is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 2 PDCs. For more information about certification or recertification, please visit