Characteristics of Effective Leadership: Setbacks & Conflict Resolution

Est. Study Time: 2 hours
2 PDCs


No leader is infallible and, often, the direction a leader chooses to orient their organization is full of risk. While not be a bad thing in itself, the consequences could be devastating if not handled correctly. Step alongside Robert Powers, the CEO of Central Products, as he deals with several tense situations - failed plans for a new market and conflict with employees who have shown resistance to his leadership. Through this, you will gain an understanding of how leaders should deal with adverse situations and change. Worth 2 PDCs (SHRM).
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Learning Objectives

  • Learn how to effectively manage unexpected changes to plans
  • Gain a better understanding of risk management
  • Learn how to deal with conflict in the workplace and help foster collaboration between employees and departments
  • Become familiar with healthy ways of managing employee opposition and resistance to organizational change

I’m looking for continuing education credits, how does that work with the free courses?

You have the option to purchase an accredited course outright and once completed you will then have access to your certificate of completion (credits). Alternatively, you can complete the course for free, and once completed you will be prompted to purchase access to your certificate of completion (credits).

Can I earn free credits?

Yes, you can! We award up to 3 free credits after completing the first few modules of a course. Once you have completed the required modules, your certificate of completion will be available under my courses. In order to access your remaining credits, you will be prompted to purchase.

How quickly do I receive my credits after completing a course?

Immediately, once you have completed you will have access to your certificate of completion/activity ID to submit to your organization to redeem your credits.

How long do I have to complete my course?

You have one year after beginning your course to complete it. After that year, your course will close automatically and no progress will be permitted.

What happens if I fail my course?

Your course will reset and you will be allowed to retake the course until you have met the passing requirements.

Do I earn a certificate of completion?

If you are looking to recertify with HRCI, SHRM, APA, and NASBA/AICPA, we offer a certificate of completion that can be used to redeem continuing education credit with these organizations. However, our courses are not accredited stand-alone and are not a certification in any way.

SHRM: VTR is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 2 PDCs. For more information about certification or recertification, please visit